Refund Policy

ShieldForge — operated by OmniLeb Tech. Last updated 24 August 2026.

The short version

Fourteen days, full refund, provided you have not more than one completed scan in the billing period you are asking us to refund. Email contact@omnileb.tech and we will sort it out.

Who issues the refund

Paddle.com is the Merchant of Record for every order. When we approve a refund, Paddle issues it back to your original payment method. You can also raise a refund request with Paddle directly using the link in your receipt.

The fourteen-day window

You can request a refund within fourteen days of the payment. Requests made after fourteen days are outside this policy, though you are still welcome to write to us and we will consider the circumstances.

Subscriptions with no meaningful usage

If you have run no more than one scan in the billing period, we refund that period in full.

Subscriptions you have used

Once you have run more than one scan in a billing period, that period is not refundable. Each scan consumes real compute and third-party AI capacity that we pay for when you start it, and the report — the thing you bought — has already been delivered.

You can still cancel at any time. Cancellation stops the next renewal and you keep access until the end of the period you have paid for.

Renewals you did not intend

If a renewal charge caught you by surprise and you have not used the new period, write to us within fourteen days and we will refund it in full. We would rather do that than argue about it.

Not grounds for a refund

The following do not qualify, because the service delivered what it promised:

• A scan reported findings you did not want to hear, or reported none at all. Both are valid results.
• You did not agree with a severity rating. Tell us and we will look at it, but the scan still ran.
• You forgot to cancel more than fourteen days ago.

How to request one

Send an email to contact@omnileb.tech with:

• The email address on your account.
• The order or transaction identifier from your Paddle receipt.
• One line on what went wrong. You do not need to justify yourself, but it helps us fix things.

How long it takes

We reply within three business days. Once approved, Paddle processes the refund immediately and it typically appears on your statement within five to ten business days, depending on your bank.

If you have not heard from us within three business days, email again — assume the first one went astray rather than that we ignored it.

Chargebacks

Please talk to us before raising a chargeback with your bank. A chargeback costs us a fee and automatically suspends the account while it is investigated, which helps neither of us. In almost every case a direct refund is faster.

Your statutory rights

This policy sits alongside the consumer rights you have where you live and does not limit them. If your local law gives you a longer cancellation period or a stronger right to a refund, that law wins.

Contact

Refund questions: contact@omnileb.tech. Billing questions can also go directly to Paddle, who provide customer service for all orders.